Refund Policy

We want you to be happy with your purchase. This policy explains how refunds work for Aura and other software from Cryptid Audio (“we,” “us,” or “our”).

1. Our 30-day refund

Aura comes with a 30-day, no-questions-asked refund. If you are not satisfied for any reason, request a refund within 30 days of your purchase and we will issue one. You do not need to explain why, although any feedback helps us improve.

2. Try before you buy

Because we also offer a free 14-day full-feature trial, you can evaluate the Software thoroughly on your own system — with your projects, your host, and your hardware — before you pay anything. We encourage you to use the trial so you know exactly what you are buying.

3. How to request a refund

Email Cryptidaudiodsp@gmail.com within the 30-day window and include your order number and the email address used for the purchase. We will confirm your request and start the refund. Please reach out from, or reference, the email tied to the order so we can locate it quickly.

4. Who issues the refund

Your purchase is processed by a third-party Merchant of Record, who acts as the seller of record. Refunds are therefore issued by that Merchant of Record back to your original payment method. We authorise the refund and the Merchant of Record carries it out; depending on your bank or card provider, it can take a few business days for the funds to appear.

5. Digital goods

Aura is a digital download, delivered electronically. This policy gives you a clear 30-day window to change your mind, which goes beyond what the law strictly requires for digital goods once a download has begun. Where consumer-protection law gives you stronger rights than this policy, those rights still apply.

6. Chargebacks

If something goes wrong with your order, please contact us first at Cryptidaudiodsp@gmail.com. A refund through us is faster and simpler than a chargeback, and we would much rather sort it out directly. Opening a chargeback before contacting us can lock your account with the Merchant of Record while the dispute is investigated, which slows everything down for both of us.

7. Contact

Questions about refunds? Email Cryptidaudiodsp@gmail.com or visit cryptid.audio.